Privacy Policy

Privacy Policy

Thank you for visiting The Phoenix Companies, LLC’s web site. This site is governed by the Privacy Policy of The Phoenix Companies; LLC’s and discloses the consumer privacy practices of The Phoenix Companies, LLC’s website. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at this The Phoenix Companies, LLC’s web site.

You can freely access much of our website without providing any personal information. Certain functions of our website, for example purchasing products, entering contests, filling out surveys, and receiving newsletters, emails or other promotional information from us, require that you submit some personal information. We do not collect any personal information without your knowledge! We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience.

This is just a brief overview, so please read on for more details about our Privacy Policy. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time, so please check back periodically.

Questions regarding this Policy should be directed to info@phoenixinllc.com or may also be contacted directly at the following address:

Attn: Webmaster
The Phoenix Companies, LLC
PO Box 1176
Sumas, WA 98295

What information does The Phoenix Companies, LLC’s Catalog collect from you? In order to better provide you with numerous products and services, The Phoenix Companies, LLC’s Online Catalog collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product, register for a Wish List, enter contests or sweepstakes, fill out surveys, send us feedback and send us mailings. For example, this information might include but is not limited to your name, billing address, shipping address, telephone number, email address, credit card or other payment information, and product details. With this information, The Phoenix Companies, LLC’s Online Catalog can fill your orders and better provide you with personalized services.

If you visit The Phoenix Companies, LLC’s or one of the sites available through a link on our site, the site holders will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. The Phoenix Companies, LLC’s is not responsible for any information these third parties share.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide The Phoenix Companies, LLC’s Online Catalog’s visitors with a superior customized online experience. We use the customer contact information to fill orders, to contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and to administer our systems through any other means deemed to improve the customer’s experience.

The Phoenix Companies, LLC’s Online Catalog also shares your personally identifiable information gained only through analytics resources with The Phoenix Companies, LLC’s and third parties who provide services to us, our customers and website visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, “agents”). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or The Phoenix Companies, LLC’s Online Catalog.

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to report Non-Personally Identifiable Information to The Phoenix Companies, LLC’s, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from The Phoenix Companies, LLC’s Online Catalog, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, email address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.

Newsletters & Promotional Emails

We offer free newsletters and promotional emails as a service to our customers. We will send you newsletters and emails periodically listing current specials and deals. To stop receiving our newsletter, send an email to us at info@phoenixinllc.com .

Contact Information and Third Party Data

If you contact The Phoenix Companies, LLC’s Online Catalog or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.

Site Activity

We also track customers’ traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

Cookies

The Phoenix Companies, LLC’s Online Catalog may use cookies from time to time. Cookies are small text files a website can use to recognize a repeat visitor to the website. We use cookies for various reasons. Cookies enable us to provide you with a better experience by allowing us to understand what areas of this Site are of interest to our members. These cookies do not track individual information. Cookies from The Phoenix Companies, LLC’s Online Catalog can only be read by The Phoenix Companies, LLC’s Online Catalog websites. If you do not want The Phoenix Companies, LLC’s Online Catalog to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. If you choose to disable cookies in your browser, you can still access most of this Site, however, your ability to use some of the products and/or services, including the shopping cart, at this Site may be affected.

With whom do we share your information?

Fulfillment: The information collected by The Phoenix Companies, LLC’s Online Catalog is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to The Phoenix Companies, LLC’s Additionally we will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional emails to you from The Phoenix Companies, LLC’s Online Catalog. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of The Phoenix Companies, LLC’s Online Catalog, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Compliance with Service of Process or Law Enforcement: Occasionally The Phoenix Companies, LLC’s Online Catalog may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. The Phoenix Companies, LLC’s Online Catalog fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you email or other communications regarding current promotions, specials and new additions to The Phoenix Companies, LLC’s Online Catalog site. You may “opt-out,” or unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us, or by sending an email to info@phoenixinllc.com. After doing so, The Phoenix Companies, LLC’s Online Catalog users will not receive future communications or mailings unless they opt-in, open a new account or enter a contest.

Cookies: You may also set your browser so that it will not accept “cookies” to prevent assignment of a unique identifier; however, you will be unable to shop on our site if you do so.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.

A special note about children’s privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that the minor has disclosed personally identifiable information to us, please contact us at info@phoenixinllc.com so that we may delete the minor’s information.

You should carefully review privacy policies of The Phoenix Companies, LLC’s and any third party sites accessible from The Phoenix Companies, LLC’s Online Catalog.

The Phoenix Companies, LLC and other sites accessible through our website have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. The Phoenix Companies, LLC’s Online Catalog is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to The Phoenix Companies, LLC’s Online Catalog are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information.

Contacting The Phoenix Companies, LLC’s Online Catalog about privacy questions or concerns

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact The Phoenix Companies, LLC’s Online Catalog by sending a letter to:

Attn: Webmaster
The Phoenix Companies, LLC
PO Box 1176
Sumas, WA 98295

You may also contact us by email at info@phoenixinllc.com

Privacy Policy changes

This Privacy Policy was last changed on 9-24-16. If The Phoenix Companies, LLC’s Online Catalog makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.