Shipping & Returns

Shipping

Free shipping to the lower 48 contiguous states, continental US only.  APO, FPO, DPO, US Protectorates, and other regions will have shipping fees applied. Shipping charges will be calculated in your shopping cart.

Expedited / International Shipping

Expedited shipping is available in your shopping cart.  Please look for the appropriate expedited shipping level based on your own personal need.

Secure Shopping

Your personal information remains safe. You can verify our SSL Certificate by clicking on the SSL seal on the bottom of the site. We have state of the art 256-bit Encryption, Mobile Compatibility, Browser Compatibility, Dynamic Site Seal.  Safe and secure, together we are strong.

Return Instructions

Our return policy is simple: if you are not satisfied with your purchase, you can return it within 30 days of receiving the merchandise and we’ll never charge you any restocking fees. We want you to be satisfied with your experience even in the event of a return.  If you need to initiate a return or exchange, please follow these steps:

  • Inspect your order upon arrival to ensure your merchandise has arrived in good condition
  • Do not throw away any of the original packaging materials
  • Ensure that merchandise is in new, unused and resealable condition
  • To avoid any charges, return 100% of your product in a like-new, never-been-used condition

Contact us at 1-844-974-6364 or email us within 30 days of receipt of your purchase at info@phoenixinllc.com.

We will then issue you an RMA (Return Merchandise Authorization) to return the product back to our warehouse.  We will provide a 100% refund in the first 30 days provided the product is returned in a complete unused condition.